Terms & conditions

Terms and Conditions
The following terms and conditions apply to all use of and orders placed on Studio Schermann website www.studioschermann.com. Studio Schermann reserves the right to revise the terms and conditions at any time. Users are responsible for keeping themselves updated with any changes. By using the website and/or placing an order on the website, you confirm that you have read and accepted the Terms and Conditions and the Privacy Policy.

Placing an Order
Please make sure that you have read and understood the Terms and Conditions before you place an order. Products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation by email. If your selection of products may be lost from the shopping bag, you will be required to re-enter your selection of products. Studio Schermann does not reserve items for future purchase.

All orders placed on Studio Schermann website studioschermann.com are stored in our customer system. The information being saved is the customers shipping and billing address and order history.
You can choose your own password for login. Here you can view your own profile which contains order history and information sucvh as customers shipping and billing address. All profiles can be deleted by contacting us at  hello@studioschermann.com.

Order Confirmation
Shortly after placing your order you will receive an order confirmation by e-mail including your order number, details of the product you have ordered and delivery details. Please note that the confirmation e-mail is an acknowledgment that we have received your order. If you fail to receive an order confirmation 24h after placing an order, please contact us at hello@studioschermann.com.
If the items purchased are in stock, we can fulfill your order. Once the order has been fulfilled, a shipping confirmation will be sent to your e-mail with all shipment details. In the unfortunate event of an item being out of stock, you will be notified by e-mail. 

Prices are shown in  EUR.  All prices include VAT. Prices do not include service, payment and delivery charges.
If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges.
Tax-free shopping on studioschermann.com is not available. Studio Schermann reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We, however, take reservations for typing errors.
The prices may vary between Studio Schermann Store and the online store.

We accept the following credit- and debit cards: Visa, Mastercard,
American Express and JCB. The customer will not be charged until the order is packed and shipped by us. By pre-orders and custom-made orders, the card will be charged on beforehand. In such cases, you will be notified by email. 

Shipping Information
Your order will normally be dispatched within 24 hours from the time you place your order. Orders placed during weekends will be dispatched first Monday. When your order is dispatched, you will receive a shipping confirmation by e-mail including all shipment details. 

Shipping Costs

Norway, Sweden and Denmark: 150 nok including VAT (approx. 15 Euro)
Israel: 69 NIS including VAT for bags (approx. 15  Euro) 
Rest of the world: 20 € including VAT 

International orders above 500€: free shipping

All orders are sent with DHL Express and will be delivered to your delivery address or your local delivery point. Delivery notification will be sent via sms when your package on its way. A shipment that is not collected by 14 days will be returned back to us. A new shipment can be arranged for an additional shipping fee.

Taxes and Duties
All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that local taxes (VAT) and import duties are included in the price. Your order is not subject to any additional charges when receiving the parcel.

Important Information
All orders are fully traceable with the provided tracking number. Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 7 days after the order was placed. Some delays may occur during sales, public holidays or severe weather conditions. Delivery times are provided as guidelines only, and do not consider possible delays caused by payment authorization, stock availability and/or delays through customs. 

Please notice that we are unable to deliver to P.O. box addresses.

All measurements of the visors and bags are approximately, and variance may occur. Please have average sizing in mind and note that minor differences may occur.
If you change your mind about an item, you must notify us at hello@studioschermann.com within 14 days after having received your order. Please always refer to your order number in your communication with us. After receiving a return confirmation by mail, please return the product(s) as soon as possible, no later than 14 days after receiving the confirmation from us. The return shipping costs are not covered by Studio Schermann.

Please return the unused product in a box or protected envelope clearly marked on the outside of the package with “Return for online order xxxxx” and ship to:
Studio Schermann
Att: Online Return
Midttunveien 13
1177 Oslo

To keep track of the shipment, please provide us with the correct tracking number. The customer is responsible for the goods until they are delivered to us. 

Any items that are being returned must be in perfect condition without any visible signs of wear and tear and must be returned in its original bag with the label on. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match these criteria. We will contact you as soon as the return arrives and we can then arrange either an exchange or refund.

Exchange or refund 

If you want to exchange in another item, please notify us and follow the return instructions you will receive by email. You can then place a new order at www.studioschermann.com. The refund for the original order will be processed as soon as the parcel has arrived at our office.

The refund is made using the same payment method used at purchase. If you choose to withdraw your purchase, Studio Schermann will issue a refund of the amount including the shipping cost only if the shipment has not been sent. If the shipment already is sent and the customer has received a confirmation mail regarding this, Studio Schermann will only issue a refund of the amount excluding shipping cost when the shipment is returned.

If the item is returned due to a claim, the full amount including shipping costs will be refunded. Please note that Studio Schermann only issues a full refund if the product/s is in the same condition as at the time of delivery, with tag and seal still attached. A deduction of the value might be made if the return shipment is not marked correctly and VAT related costs were charged to us. 
Our regular online return and exchanges policy as described above applies during sale periods. 

E-Gift Cards
Studio Schermann e-gift cards are valid at www.studioschermann.com/ and expire 2 years after purchase. Cards are not replaced if lost. Cards cannot be exchanged for cash and no change is given. Any remaining balance can be used for future purchases. E-gift cards are non refundable.
Warranty Claims
There is a 1-year warranty on products sold on www.studioschermann.com. This warranty covers manufacturing faults only, not wear and tear from regular use. If an item was received damaged, you must contact us at  hello@studioschermann.com within 7 days after purchase. Please place the item back in a sealed box to avoid any added scratches or damages. Please always refer to your order number in your communication with us, along with photos of the claim area and a description of the claim. If the product is considered defect, we will make a full refund including shipping costs when the return of the claim is received.

All items are insured against theft and accidental damage whilst in transit from Studio Schermann  warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
Studio Schermann  does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, you will be contacted by e-mail. Although we do our best to display correct images, correct colors, info and prices, errors may occur.

Privacy Policy
All your personal information is handled under strict confidence. Studio Schermann will never give any of your personal information to 3rd parties. All information is encrypted for safety. Personal data collected from customers online consists of name, address (both shipping and billing addresses), email address and telephone number. Studio Schermann may also store information regarding your purchases, information regarding product and size, and purchase price and date.
Studio Schermann use “Cookies” (Read more under “Cookies” below) and track IP addresses so we can improve our services and enhance your experience. Studio Schermann does not sell or rent out personal customer data. You are entitled at any time to request access to and correction of all personal data you have provided to us, or to request removal of your name and other personal data from Studio Schermann customer database. You are entitled at any time to request removal from our marketing/newsletter list by contacting us at hello@studioschermann.com or click “unsubscribe” on the bottom of each newsletter. 

For the safety of your personal information, we use SLL encryption on all data to and from the site. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated.
To make this site work properly, we sometimes place small data files called cookies on your device.

What are Cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and
other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do We Use Cookies?  
Our store, managed by Wocoomerce, uses cookies to let you perform authenticated actions like signing into your personal account. Additionally cookies may be used for advertising purposes.
How to Control Cookies 
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Copyright / Trademark
Copyright in the documents provided in this site (including, without limitation, the trademarks of Studio Schermann, graphics, text, photos, designs, logos, icons, images, data and
software) are owned by or licensed to Studio Schermann and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Studio Schermann. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at hello@studioschermann.com

Resale Policy
All items from Studio Schermann either bought on www.studioschermann.com, at any retailer may be bought for personal use only and not for resale. By placing an order on www.studioschermann.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
Age Restrictions
Parental or guardian consent is required for customers under the age of 18.
Governing Law
The terms of use are complied
in accordance with Norwegian law and the Norwegian courts will have exclusive jurisdiction.
Company Details
Studio Schermann
Middtunveien 13
1177 Oslo
VAT.Nr. 995 174 677 Studio Schermann

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